Order processing - Delivery time - Returns - Warranty - Sustainability - Gift card

FAQ

Hoodie organic wit met koffie afbeelding van percolator en coffee tekst op rug.

What is the processing time for my hoodie?

The Custom Printing process is ready within 6 working days.

The Coffee Art Designs are applied to the Hoodies to order. After the careful printing process, your order is immediately offered to the carrier.

This guarantees the following quality requirements:

- Carefully applied Coffee Art Designs

- Full Color application on 100% cotton textiles

- Long-term quality guarantee from Koffie Art Designs

- Deep colors and sharp contrast

- What you see is what you get. We do everything we can to display all webshop images as truthfully as possible, so that what you see is actually what you receive.

What is the delivery time of my hoodie?

Netherlands: 1-2 working days, (longer during public holidays and busy periods).

Europe: 2-5 working days, (longer during holidays and busy periods).

International: 1-2 weeks (longer during holidays and crowds).

After your order has been presented to the courier, you will receive a confirmation email with Track & Trace at your specified email address. You can track your shipment via the app or the carrier's online environment.

Contact: You can always contact us with questions about your shipment via the contact form below.

How long is the warranty on my hoodie?

We believe in the Premium quality of our hoodies and the expert application of the Koffie Art Designs on our luxurious hoodies.

With a two-year warranty, you are assured of long-lasting enjoyment of your coffee hoodie!

You can always contact us. We ensure that you are helped to your satisfaction!

How can I return my hoodie?

Can I return my order?

Yes, you can rely on the right of return within the EU , which allows you to return the ordered hoodies within 30 days and cancel the sale. Take within 30 days After receipt, please contact us at info@koffiehoodie.nl and we will handle the return process together with you. You will receive the entire purchase amount including shipping costs . After the 30 days, your right of return expires. ( Note: shipping costs will not be reimbursed for partial returns). Read our return policy for full details.

What if the order is delivered to me damaged?

If it turns out that an item does not meet the standard conditions, then we will deliver a new item as ordered by you in debaristashop.nl, or we will refund the paid amount to your account, including shipping costs . Contact us at info@koffiehoodie.nl and we will ensure that you receive a new hoodie in no time.

Are the hoodies sustainable?

At caféhoodie.nl we use GOTS-certified inks and our hoodie supplier is a member of the Fair Wear Foundation, which means that our clothing is produced as ethically and sustainably as possible. The hoodies are made from 100% organic materials. We strive for minimal ecological impact and ensure fair working conditions. Choose quality and a positive impact on the world - discover our hoodie collection for a fashion choice that is good for you and for the Earth.

How long is my gift card valid?

The coffeehoodie.nl gift card is valid for two years from the moment of purchase.

For more information, read the gift card policy in the menu.

Where can I view the gift card balance?

You will find the balance of the gift card in the email in which you received the voucher. In this email you will find a unique link ' view gift voucher balance ', with which you can check your balance.

More information about our gift card policy can be found in the menu at the top of the webshop.

I have another question!

Please feel free to contact us for any questions you may have.

Questions or returns? Our customer service will respond the same day between 08:00am-08:00pm (CET).